In a previous post, I described my tour of an Amazon Fulfillment Center. I was impressed with the level of efficiency I saw there; it is important to understand how efficiency is supported by the company culture and social norms. I can only speak to what I saw on my short visit, but so much was apparent!
Once inside the warehouse, along the main walkway, there are posters reminding workers of the leadership principles, or "articles of faith" that serve as guideposts to workplace expectations behavior. Customer Obsession, Ownership, Learn And Be Curious, Hire And Develop The Best, Insist On The Highest Standards are just a few. These social norms are taken seriously; not only are they posted all over the place, but our tour leader mentioned that they are reinforced often through performance reviews and standing meetings.